General Questions

Q: Do you have a retail store?
No. As Team Heritage Motorsports, we’re currently online only. If you’re ever in North Austin and need collision repair, stop by Heritage Body and Frame.

Ordering Questions

Q: Is your site secure?
Absolutely. We utilize Shopify and the secure payment methods provided for your continued security. 

Order Status Questions

Q: How quickly will my order ship?
As soon as we receive your order, we will start working on shipping it. We are starting off our inventory and working out the bugs (learning as we go)

Q: I ordered multiple items but only received one. Where is the rest?

The majority of our items are shipped same day from Austin, Tx.  However, if your order also includes an item temporarily out of stock, we will partial ship and you will be notified of expected arrival date for the balance of your order. 

Q: Where can I find my tracking number?
Tracking numbers will be included in each shipment confirmation email allowing you to directly track the status of your shipment. If you feel like your item has had more than enough time to make it to you and it still has not arrived, then we welcome you to email us with your order number, and we will locate the package for you.

Q: How will I know if my order was successfully placed?
You will receive an order confirmation email with all your order details, including an order number. If you don’t get an email, there may have been a problem with placing your order. Be sure and check your junk folder first. Sometimes our order emails are caught in spam filters.

Q: Can I cancel my order?
Of course, but email us ASAP at team@hbandf.com.  We’ll refund you the full amount or give you a store credit–whichever you prefer.

Checkout Questions

Q: I have a gift card or coupon code I would like to apply. How do I do that?
After adding items to your cart, you’ll proceed to the checkout page where you’ll see a “coupon code” field. Enter the code there. Be sure and click “apply coupon.” The amount of the store credit will deducted form the order total.

Q: Do I have to pay sales tax?
Only if your order ships to a Texas address. 

Q: When is my payment processed?
Your payment is processed upon placement of order.  Team Heritage Motorsports is a brand that specializes in unique goods that are not mass produced and by nature require volume commitments.    

Q: Can you Express Ship to a PO Box?
Unfortunately, we cannot Express Ship to a PO Box.

 

Shopping Team Heritage Motorsports:
Our Team Heritage Motorsports brand is your online store for action sports apparel made in the Texas.